M-Pesa Africa has launched a Shared Service Operations Centre (SSOC) in Nairobi geared toward overseeing service operations and technical help together with incident monitoring and backbone, managing platform adjustments and upgrades, deployment of latest options and capability administration, and coordination with technical distributors.
The Shared Service Operations Centre is meant to help M-Pesa operations in Tanzania, the Democratic Republic of Congo, Mozambique, Lesotho, Ghana in addition to future markets the service expands to. M-Pesa platform operations within the 5 markets have been beforehand being dealt with throughout a number of factors in Africa and Europe and the SSOC brings the complete platform in-house to a single level in Kenya for the primary time.
“For 16 years, M-Pesa has been on the core of our function to rework lives by utilizing know-how to attach prospects to completely different alternatives. The M-Pesa Africa Shared Service Operations Centre builds on our function by enabling us to ship a better service high quality and elevated platform reliability as we increase to extra markets and add extra merchandise to the platform,” mentioned Peter Ndegwa, CEO – Safaricom.
On his half, Shameel Joosub, CEO – Vodacom Group mentioned,“Monetary companies stay a precedence for us as we drive monetary and digital inclusion on the continent. The launch of this Operations Centre is a crucial milestone and testomony to our dedication to proceed delivering modern and cost-effective private finance and enterprise options that have been beforehand tough and cumbersome to amass – additional supporting us in connecting the following 100 million African prospects.”
M-Pesa Africa has invested greater than $2 million into the SSOC and is a part of the corporate’s transition to a digital cloud-based platform. The brand new M-Pesa platform is designed to be scalable and supply the complete vary of services and products throughout all markets, help integration of latest services and products in addition to leveraging rising applied sciences in areas corresponding to Massive Information and Synthetic Intelligence.
“We’re delighted to launch the M-Pesa Africa Shared Service Operations Centre which empowers us to offer 24/7 monitoring and help to operations and companies throughout completely different markets. The Shared Service Operations Centre strengthens our place as Africa’s largest fintech and digital ecosystem, bringing us nearer to our imaginative and prescient of 1 M-Pesa, offering one platform and unified operations throughout all our markets. It’s going to allow us to ship elevated reliability, a extra sturdy platform, sooner improve and alter administration as we transition to a totally digital ecosystem connecting prospects and companies throughout the continent,” mentioned Sitoyo Lopokoiyit, MD – M-Pesa Africa.