Liquid C2 and INOVO associate  to allow contact centres  enhance Buyer expertise by built-in cloud resolution

Liquid C2, a enterprise of Liquid Clever Applied sciences , a pan-African know-how group, has partnered with INOVO to supply its omni-channel cloud contact centre to purchasers in Zimbabwe, Zambia, Kenya, Rwanda, Uganda, and South Africa.

INOVO’s cloud contact centre resolution permits companies to simply optimise channels, supporting processes, knowledge and their workforce to drive efficiencies and enhance the shopper expertise. The answer is totally versatile and scalable, permitting companies to securely add performance as they want it.

“Most know-how works in practical silos. Because of this so many companies present disjointed, impersonal and disappointing buyer experiences,” says INOVO CEO, Wynand Smit. “Our cloud contact centre resolution, mixed with our {industry} data and expertise, helps bridge that hole. We allow companies to simply join all their current enterprise apps, techniques, buyer contact channels and knowledge sources, whereas including and leveraging industry-leading DPA, contact centre, analytics and workforce optimisation applied sciences to spice up effectivity and CX. We’re centered on offering a single, versatile cloud resolution that gives all of the assets and perception wanted for African companies to effortlessly make CX enhancements,” says Smit.

“This partnership permits companies to be in full management of their buyer journey,” says Winston Ritson, Chief Operations Officer of Liquid C2. “It doesn’t matter in case you are a financial institution, a lodge group, or a retail chain, essentially the most crucial aspect of a enterprise is its clients, and thru this resolution, we allow seamless and hyper-personalised engagement with clients throughout all channels. That is what drives enterprise success. We’re all about connecting individuals throughout Africa, and we’re thrilled to supply our clients a greater method to interact with theirs by INOVO’s safe cloud contact centre resolution.”

“As an organization that continues to put money into connecting the African continent, Liquid is the right associate for INOVO. By means of their infrastructure, we are able to guarantee fast-delivery and technical functionality in-country. Liquid C2 also can assist us immensely in promoting our merchandise in new markets as this partnership continues to develop,” says Wynand Smit, CEO of INOVO.

By means of their new partnership, Liquid C2 and INOVO stand able to make it simpler and faster for contact centres to enhance their CX end-to-end.

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