Cue has raised $500,000 to speed up its mission of serving to companies ship quicker customer support utilizing the following era of LLM-powered AI fashions on the Cue platform.
Cue, which was launched in South Africa has been worthwhile and rising quickly within the UK during the last yr due to its platform’s capacity to shortly combine chatbots and stay chat with its shoppers’ enterprise purposes. This enables shoppers to self-serve immediately and conveniently with companies on channels like WhatsApp, Messenger and net chat.
“Now we’re much more excited to push the customer support expertise additional by combining these deep integrations with the facility of Giant Language Fashions, to offer dynamic personalised service with considerably lowered wait instances and prices,” mentioned the agency.
Within the final yr, the Cue has considerably optimised the customer support of many firms throughout industries. Just a few examples embody:
- 77x return on funding by automating insurance coverage quotes on WhatsApp
- 73% discount in customer support prices for an insurance coverage supplier
- Greater than doubled gross sales conversion fee for an schooling supplier
- Over 95% discount in print advertising prices for a retailer with elevated gross sales income
As an increasing number of shoppers undertake cell messaging for interacting with companies, the agency expects to see an extra shift available in the market to utilizing these sorts of instruments to create handy and useful buyer experiences.
The agency added that customer support is a core a part of each enterprise and it sees an enormous potential in what it’s doing to enhance the velocity and effectiveness of this all over the world.
“This new funding allows us to speed up our efforts and we will’t wait to share extra of what we have now deliberate within the subsequent few months,” Cue added.